Services

Provide professional consulting

SPECTRUM provides information consulting about product, price, technology and industry solutions for customers at anytime via network, telephone, letter and door to door.
 

Provide sample service

SPECTRUM makes and sends free samples for customers.
 

Provide inspection and reception

Customers can make reservations for exhibition visit and site inspection,

SPECTRUM provides professional receptionists.
 

Service Philosophy

SPECTRUM provides first-class products, first-class quality and first-class service to satisfy customers.
Profession: Professional team provides professional service
Passion: Treating every customer with passion all along
Fairness: No matter great or small amount of contract, new or old customers, domestic or foreign customers, SPECTRUM treats with integrity and fairness

Aftersales Service-

1. SPECTRUM provides free installation, commissioning and training for users’ technicists, ensures that uses can get familiar with operation methods and put machines into use ASAP.
 

2. SPECTRUM provides one year warranty and lifetime maintenance. Free repair for mechanical failure and parts damage (no human factors and force majeure factors) under warranty (replacement parts except wearing parts are provides by SPECTRUM free of charge). Charging at cost when out of warranty;
 

3. Users enjoy lifetime free software upgrade service since the date of purchase;
 

4.After-sales service response time within 8 hours. When received a repair call, after-sales engineer will give a clear answer or reach the equipment site within 24 hours. Maintenance crews can not leave until troubleshooting;

5. SPECTRUM revisits all customers regularly each year and provides technical support service at any time.